Although Veterinary Practices of Western Australia are not obliged to provide an after hours service to pet owners, the three local clinics of Geraldton (Midwest Veterinary Centre, Chapman Animal Hospital and Sanford Veterinary Clinic) decided to put together an afterhours service for the people and pets of the community, which the 3 clinics have shared equally for approximately the past 10 years.
Unfortunately, Sanford Vet Clinic have recently ceased their involvement in this arrangement and will no longer be providing an after hours service to the Geraldton community.
Midwest Veterinary Centre and Chapman Animal Hospital remain committed to continuing to provide this service to our community, however due to the additional stress and strain this places on the resources of the clinics, Dongara Veterinary Hospital have also come on board to provide support on weekends only. Please refer to your preferred veterinary clinic’s website for the after hours phone number and whichever clinic is rostered on the night of your call will attend the call out. Midwest Vet Centre clients, our afterhours number has not changed, please continue to call 0407 471 933 to be put through to the Veterinarian on call.
This arrangement will run on a 3 month trial basis commencing February 2017, after which time the arrangement will be reviewed by the 3 clinics.
We understand this will impact both Dongara and Geraldton clients on weekends with regards to travelling times and we apologise for any inconvenience this may cause going forward.
The after hours service is a tiring and stressful service to run for all those involved, and as employers we are all committed to managing the workload and wellbeing of all team members.
The emergency service will still be provided between the hours of 5pm-8am Monday to Friday and a 24hr/day service over weekends.
The vets provide free advice over the phone however, for call outs that require attendance in clinic, as the emergency is out of hours, there are call out fees that will apply on attendance. All treatment and services carried out are required to be paid for in full before your pet is sent home. This payment protocol is universal among all three clinics and no credit will be permitted. Unlike the human health system, vet clinics do not receive any financial government support of any kind; therefore we do not do any sort of bulk billing. The three clinics do however offer arrangements for payment through a third party finance company called ‘Vetpay’. To obtain this arrangement the client must be pre-approved for finance and can apply at www.vetpay.com.au and follow the prompts.
We thank you for your understanding and support to all of our team members.
Any further questions or concerns can be directed to your preferred Veterinary Clinic via email, phone or appointment in person.